North America Prime

I strongly urge anyone looking to relocate furniture not you use this company. They are the nicest people up until when they put your items on their truck. They give discounts because they know what's going to happen later. They came a day and a half late. Once the foreman gets halfway through packing he gets you to sign the papers and collect the down pmt. He then tells you the space you paid for isn't enough for your furniture. At which point the price is going to change. It can double triple or quadruple and I'm not joking about the amounts. The supposedly owner Norma Smith is not the real owner, she just registered the business for her friend Ian Gary Manning. (Google him before you do anything) The address on the contract is a home that she lives in which she said he was supposed to change a while back. He claims he's just the manager. He is the most unprofessional person I've ever met in my life. He doesn't return calls, doesn't keep good on his promises, he leases out jobs which is why he can't do anything about prices (as he claims). My move to fl from nj was the worst situation I've had to go through in my life because of this company. They originally quoted me 1800 then went to 4100 then down to 2600 because I was referred to them by a mutual party. I had to get the police involved twice only for them to say they can't get involved in civil matters so they were no help. The building that they operate out of does not have a sign with there name because they are scammers. I truly don't understand how anyone could work for this company or even sleep at night knowing what they do. This guy Ian Gary Manning had the same business in N.Y. and left there after going out of business there doing the same thing to his customers. I met with 2 lawyers who said it's unfortunate but the moving industry words there contracts in a way so that they are protected not the customer. This is just half of my story and it's sad that they put there customer's through this but I guess the devil doesn't care who he rips off.

Move size: 2 Bedroom Home Service cost: $2600

Words cannot explain the horror of dealing with this company. They're are scammers and will triple the cost of the initial quite after they have your belongings on the truck. They will send a shady truck to your house operated by a sleazy crew that will take over 15 hours to load a simple 2 bedroom move on a truck. Initial quote was $3205 went up to $4680 after walk through to which we agreed upon because they showed up a day late and needed to leave our apartment. Upon arrival of our belongings, the price skyrocketed to $7700 which doesn't include the cost of the stairs he said. The driver wouldn't open the truck to show you your stuff or begin unloading unless you pay him in CASH only! I called the cops and had them present during the transaction to guarantee we get our stuff. We ended up paying because we had stuff that we needed immediately. This is a horror story that was our reality for 5 days. Stay away and run from this company.

Move size: 3 Bedroom Home Service cost: $7700

I was very nervous at first to move with this company due to the reviews I read. My relocation agent assured me that their would not be any problems. He even told me to google reviews on Wal-Mart and so I did. Wal-Mart has so many bad reviews, like in thousands. I still shop at Wal-Mart so I took a chance. They did not ask me for a deposit, so what did I have to lose. Also, the agent explained that the company averages 5 moves a day. Well to get to the point because I promised this guy that if I have a good move, write a review. All worrying for nothing. These guys came out here and did a great job. I got 30 days free storage as also promised. Then the delivery came. I do not know what these other people are saying. But I would not have written this review either if I did not promise that guy.

Move size: 2 Bedroom Home Service cost: $4500

I just had my first child on 9/11/16 and found out that my active duty husband had to be deployed to Afghanistan for 1yr starting 1/1/17. So I decided to move to Las Vegas to be near family during his deployment. On 12/9/16 I hired North America Prime to move a few of my items from Newport News, VA to Las Vegas, NV. 3 men arrived to pack my items. My original estimate was 1300 but ended up costing 3200 due to extra boxes. I was unaware that I had to call the moving company to update the number of boxes that the agent Chris listed on the original estimate. After what seemed like a shady arrangement between one of the men and a guy on the phone that he referred to as Gary the manager, I paid the men 2650 cash on 12/9/16 and was off to Las Vegas. I was told that I would receive my items in 7-21 days. I called periodically to get an update on when I could expect to receive my shipment but could never get any concrete answers. Finally on 1/4/17 my shipment arrived to Las Vegas. I was so happy to receive my things that I didn't follow proper protocol. I didn't count my items and the driver never went through the items with me. He walked in told me to sign a paper and asked me for the remaining 550 balance, which I gave him 560. Once the movers (2 men) were done, the main guy told me that my nursery rocking chair base was missing and that I could call the manager David to get an update on whether or not it was left in the warehouse. I signed the paper before he told me about the missing rocker base. I called David that same day and he informed me that he would keep me posted. As I began to unpack my items, I first noticed that my Stokke child Stroller was damaged. Then I noticed that I was missing the entire back rail and base of my child's crib. I became aware that an extra large uhaul box that contained many of my personal items and sons items (bottles, pacifiers, bottle warmer, bottle sterilizer, infant bouncer, crib beddings, musical mobiles, glass jar bottles, breast pump bottles, etc) was missing. What infuriated me the most was when I opened a box and found items missing. Not only was an entire box of my 4 month old sons items were gone, someone deliberately cut open a box and stole a wedding dress and a bag containing jewelry along with other personal items out of a box. I knew the box was altered when I saw everything wildly thrown in there. I am truly disgusted with North America Prime and am hoping that a criminal investigation takes place. I can understand that boxes can go missing, they shouldn't, but they do. But for someone to cut into a box and take specific items out of that box, then retype the box as though nothing happened is truly dispicable. North America Prime should investigate their employees. People hire you for a service not to abuse their trust and steal items that they have worked hard for. This move was solely due to my husband duty to serve. He has to separate from his family and his first born son to selflessly help protect families in America, while the employees of North America Prime are rumagging through his families items and stealing. How disgusting is that, how dispicable.

Service cost: $3200

My wife and I moved from Atlanta to Durham, NC. We employed a moving company, North America Prime, to move from a one-room bedroom apartment to another. They estimated our move at $1250, 8 weeks prior to our move, and offered a 25% discount. On the week of our move, we provided an updated box count, and they lowered our price to $1211. On the day of the move (after arriving 3 hours late, causing us to push back our move in date), they loaded our belongings onto the truck and then quoted a $3600 price (3x the original price), demanding cash (no mention of our agreed upon 25% discount). They threatened not to deliver unless we paid the full amount in cash at the time. Given that it was a Sunday and the leasing office was closing in 1 hour, we were forced to pay. The next day, they arrived 3 hours late, and demanded an extra $150 because they had to park the truck 20 feet from the loading dock. Again, they threatened not to unload our personal items unless we paid in cash.

Move size: 1 Bedroom Home Service cost: $3700

Took my stuff back in May after quoting me $1180 to move cross country. Once they picked up, they said that it was going to be $2800. They brought it to Austin, and put it in a storage unit. I was then billed $250 a month for storage. When I finally was able to pay off the balance yesterday, they put it in a non-climate controlled unit (which they told me it would be in), and my stuff was broken & infested with bugs.

After I met their demands of a final payment via cash deposit in their bank, they gave me the details of where my stuff was in storage, the gate code, and that my key to the unit had been left under the door (what the heck?).

I get to the storage unit, and my gate code doesn't work. Go inside, they won't help me because I didn't rent the unit. Had to call these [EDIT] at North American Prime, and turns out they hadn't paid the bill. The storage unit rented for $80 a month, and they were charging me $250.

Finally got them to pay the bill, and authorize me to access the unit. Get there, of course the key isn't there.

Luckily, the amazing individuals at the storage unit helped me cut the lock with bolt cutters, rented me a unit two units down, helped me move my stuff, and gave me a free month rent and waived my fees to help make up for the awful experience I had.

DO NOT GIVE THESE PEOPLE YOUR MONEY. I WILL PAY YOU TO NOT GIVE THEM YOUR MONEY!!

Move size: 1 Bedroom Home Service cost: $3500

By the sounds of it we all have a lot in common with having had a horrific experience with North American Prime moving company!

The story:

My family and I relocated from Florida to CT for work last month and we were initially quoted $2000. We signed a contract for the quoted estimate this including fees, tape, boxes and taxes. The day of our scheduled move North American prime dispatch called to inform us that the truck broke down and we would have to push our move date back by 2 days. Because of this we were offered a discount for the inconvenience but that was a scam, no discount was offered in fact the manager "Sam" denied ever saying such. Once on scene the two men, took 16 hours to pack and load a small three bedroom apt charging us extra for "tape $8 a roll, bags for our beds at $35p, $75 for extra stairs, $300 for more qubic space etc etc..because we were on a budget and couldn't afford to throw a few extra hundred on top of the already 800 over pay in charges we were forced to leave our daughters beds behind and some of there personal belongings. the manager "sam" is one of the most unprofessional, rude and inconsiderate people I have EVER come in contact with. Now, in CT our stuff was supposed to be here today but they called and informed us that due to weather, our funtiure will likely not arrive until next week sometime. The point of me sharing my experience? I plan on filing a lawsuit for false advertisement, fraud, breach of contract and property destruction. There is more than enough evidence and testimony JUST on this forum alone to make this a case. I am not going after anything but what money has been wrongfully charged to me. Who's in?

Feel free to contact me via email gallant.proof@live.comb

Thanks.

Joe.

Move size: 3 Bedroom Home Service cost: $3200

If I could give them negative stars I would. They're con artists and theives. My grandmother passed away and my parents attempted to ship me furniture, china, crystal, etc that was left to me. These "movers" put it on the truck and then demanded more money. When we refused, citing the initial contract, they refused to remove our items from the truck and left. They essentially stole our property and will not release it to us until we pay hundreds of dollars in extra "fees" which were never mentioned or agreed upon. I am devastated to have lost all my grandmother's possessions. DO NOT HIRE if you ever want to see your belongings again.

Move size: Partial Move Service cost: $795

DO NOT HIRE!! Worst experience of my life. There are not words to express the stress I experienced by hiring this company. Lies, lies, and more lies from cost to arrival time, more than eight hours late, payment was another matter, the cost skyrocketed after the goods were packed and on the truck. Delivery another nightmare, arrived hours late, damage to my goods was unbelievable. I discovered many missing items, took another three months to get those delivered, had to go through the State Attorneys General's Office to get the remainder. I repeat, DO NOT HIRE!!

Move size: 3 Bedroom Home Service cost: $16000